Privacy Policy

1.  INTRODUCTION

​

This Privacy Policy (the “Policy”) sets out how we, WELL AWAKE, Kvk no: 91233682 incorporated under the laws of The Kingdom of the Netherlands, (hereinafter referred to as the “WELL AWAKE”, “us”, “our” or “we”, “Company”) process personal information about you (the “Customer” or “you”) when you use our website www.well-awake.com and when you register through our website www.well-awake.com   (the “Site”). We are a data controller of the personal information which are processed on our behalf. Our website uses the Wix.com platform and Wix.com acts as a data processor together with other third-party providers explained in this policy as well as in the Wix.com privacy policy at https://www.wix.com/about/privacy. If you do not agree with this Policy, you should not submit information to us. You can find out more about our responsibilities and about what, how, and why we collect and use your personal information by reading this Policy. If anything is unclear or if you have any questions about this Policy, please contact us at morana@well-awake.com.

​

Cookies

​

Cookies are small text files that are placed on your computer by websites that you visit. They are commonly used across the internet to make websites work, improve their personalization, or provide information to the owners of the site about how it is working. A cookie often contains a unique identifier, which can be used to recognize your computer when it returns to a website that it has visited before. 

​

Cookies are commonly classified into ‘first-party’ and ‘third-party cookies, which changes whether we or one of our partners serves you the cookie. First-party cookies are served by us and are more likely used to ensure the performance of our Site, while third-party cookies are hosted by one of our partners and more likely used for analytics and measurement of marketing performance.

​

Cookies may also have different lifetimes – they stay on your computer for a defined period before being automatically removed. Another common cookie type is a ‘session cookie’, these cookies are automatically removed when you close your browser.

​

For more information about the Cookies we use and store, please refer to our Cookie Policy.

 

2. The information collected from others

​

When using our Site, you may be linked to third-party service providers that will collect certain personal information from you. These third-party service providers are related to the following purposes: website maintenance, marketing strategy, and business improvement. Please note that some of this information is not collected or used by us and it is subject to the privacy policies of such third parties.

​

We are not responsible for the privacy policies and practices of other websites even if you accessed the third-party website using links from our Site or have access to them otherwise through our Site. We recommend that you check the policy of each website you visit before deciding whether to proceed and contact the owner or operator of such a website if you have concerns or questions.

 

​

Embedded content

​

The Site may include embedded content (e.g., images, videos, articles, etc.) from third-party websites (such as YouTube, Vimeo, Google Web Fonts, SoundCloud, etc.). Accessing this embedded content has the same effect as accessing third-party websites from which embedded content is provided. These third-party websites, therefore, may collect certain information about you following their privacy policy. Please note that if you have an account on a such third-party website and you are logged in while accessing embedded content, such accessing will be attributed to your account. For example, interactions that you may make with embedded content will be traced by a third-party website and the same may influence the user experience that you will have on such a website. 

 

​

3. The information we collect and how we collect it

​

Personal data, or personal information, means any information about a person from which they can be identified.  We may collect, store, and use some or all of the following categories of information:

​

Device Information

​

We collect information from and about your computers, phones, and other web-connected devices when you access the Websites, and we combine this information across different devices you use. Information we obtain from these devices includes but, is not limited to the following: operating system, battery level, user’s hardware and software versions, browser type, free memory data, Bluetooth signal, Wi-Fi information, Wi-Fi access points, cell towers, GPS, camera or photos, operator’s name, language, time zone, cookie information stored on the device, including cookie IDs, settings, etc. Moreover, please note that we use Google Analytics and therefore, more detailed information regarding this matter may be found on the following link: https://www.google.com/analytics/terms/.

 

System Information (Website Visitors and Customers)

 

When you visit our Site, we automatically collect information about your use of the platform including details of your visits such as pages viewed and the resources that you access. This information may include website traffic data, IP address, pages viewed, location data, browser, operating system, referral source, length of visit, clickstream data, and other communication data. This information is not normally personally identifiable from the methods and systems we use. In some situations, this information could be combined with other sources to make it personally identifiable, however, we limit access to ensure that this information remains anonymous.

We collect System Information when you interact with our platform, through our Site, or otherwise.

​​

Identity Information

​

When making a registration, we will collect the following information:

• personal contact details such as first name and last name, country, telephone number, email address, place, date, and time of birth.

We collect Identity Information provided voluntarily by or provided through a partner. For example, when you use Google or Facebook or another platform to browse our Site, or when you use our platform to book our services. 

 

​

Cookies

 

We use cookies to enhance our Site, to understand better how our Site is used, and to monitor how our advertisements perform. Cookies may tell us, for example, which adverts you have been shown and whether you have visited our site before or are a new visitor.

​

You have the right to choose whether to accept these cookies and can exercise this right by amending or setting the controls on your browser. Please note that if you choose to refuse all cookies you may not be able to use the full functionality of our Site, for example, you may need to re-enter registration information multiple times to submit the registration form.

 

Based on the functionalities of your browser, you should be able to view the cookies that are stored for a website and also change your preferences for which cookies are allowed. This is done site-specific and can be reset back to defaults through the same process. It is also possible to switch to “Private” or “Incognito” browser mode to reduce the amount of tracking that is carried out by your browser. This will not have the same effect as blocking cookies but provides an alternative method of reducing their performance. 

​

To help you understand how we use cookies, we may occasionally provide a list of cookies used on our website. Such a list can be occasionally updated and we endeavor to keep this list updated but cannot guarantee it.  

We also collect Identity Information when you contact us (by email, telephone, or otherwise) to ask a question or request information. 

​

For more information regarding the Cookies we collect, please check our Cookie Policy.

 

​

4. How we will use your personal data

Providing our services

 

As part of the provision of our services, we use the personal information that we collect from you to:

• process your registration and provide your details to third parties to successfully process such services;

• manage our relationship with you (for example by notifying you about changes to our terms or asking for feedback on our service).

​

Monitoring, administering, and improving 

 

We use your personal information to help us to monitor our performance, administer and improve our service by:

• tracking and analyzing activity to identify patterns and help us improve our Site and communication;

• troubleshooting, conducting data analysis, testing, system maintenance, support, reporting, and hosting of data;

• using data analytics to improve customer relationships and experiences;

• analyzing information so that we can prioritize features that are relevant and popular;

• ensuring network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution

• preventing fraud;

• other business administration such as management and planning, including accounting and auditing.

​​

Other users

• With your prior explicit consent and occasionally under Legitimate Interest, we may use your data to send you specialist information about services offered by us that may be of interest to you. If you wish to withdraw your consent at any time, please contact us at  morana@well-awake.com or click Unsubscribe if that option is available.;

• Protect the rights and property of individual business WELL AWAKE, Kvk no: 91233682, incorporated under the laws of The Kingdom of the Netherlands and comply with our legal obligations, including detecting, investigating, and preventing fraud and other illegal activities and enforce our agreements to which you are a party;

• Carry out any other purpose described to you at the time the personal information was collected.

 

​

5. Sharing of personal information

​

We may share personal information about you as follows or as otherwise described in this Privacy Policy and to the extent necessary for the performance of a particular task: 

​

• Within our Company or our partners to enable us to run data analysis, develop new products/services, and for other business development purposes; 

• With our vendors and service providers, who are trusted third parties we hire or work with, to allow us to provide our products and services to you. These service providers need access to your personal information to perform services on our behalf, including but not limited to web hosting, payment processing, email distribution, marketing, and advertising, customer support, information technology, and analytics services;

• With our partners, such as organizations with whom we organize promotions or events:

• With other website visitors when you choose to participate in certain interactive areas of our website, such as by posting a service review when it becomes available;

• In connection with a corporate transaction, such as any purchase, sale, lease, merger, or another type of acquisition, disposal, or financing involving our Company; 

• With our professional advisors, such as our legal, financial, insurance, and other advisors in connection with the corporate transactions described above or the management of our business and operations;

• With law enforcement and individuals involved in legal proceedings, when we must comply with applicable law or legal process, to respond to legal claims, or to protect the rights, property, or personal safety of our Company, our users, employees or the public interest;

• When you write service reviews on our website if available; 

• With your consent or at your discretion.

 

6. Our grounds for processing

Data protection law says we only have the right to use your personal information where we can identify a lawful basis for doing so. Your consent to the processing as specified in this Policy is our primary lawful basis. In some circumstances, we may also rely on another lawful basis. Most commonly, these will be:

​

• where we need to use the information to perform the contract, we have entered into with you;

• where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests;

• where we need to comply with a legal or regulatory obligation.

 

​

7. Information security and retention

​

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this Policy.

​

Please be aware that communications over the Internet, such as emails and online messages are not secure unless they have been encrypted. Your communications may route through several countries before being delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorized access or loss of personal data that is beyond our control.

​

We believe that we have appropriate policies, rules, and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that personal data) from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.  We also have procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

 

We may keep your personal information for as long as our website is active, and longer as needed (for example, if we are legally obligated to keep it longer or need it to protect our interests). 

​

However, we always bear in mind the appropriate retention period for personal information. We consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process it and whether we can achieve those purposes through other means, and the applicable legal requirements

​

​

8. Advertising & analytics services provided by others

​

We may allow others to provide analytics services and serve advertisements on our behalf across the web. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Site and other websites and applications, including your operating system, battery level, user’s hardware and software versions, browser type, free memory data, Bluetooth signal, Wi-Fi information, Wi-Fi access points, cell towers, GPS, camera or photos, operator’s name, language, time zone, cookie information stored on the device, including cookie IDs, settings, etc. 

​

This information may be used by Google Analytics and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites, and better understand your online activity. 

​

For more information about interest-based ads, or to opt out of having your web browsing activity used for behavioral advertising purposes, please visit the following page: 

​

https://marketingplatform.google.com/about/analytics/terms/us/ 

​

We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Instagram). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Please note that third-party platforms may offer you choices about whether you see these types of customized ads.

 

​

9. Third-party websites

​

Our website may contain links to other websites or services. We are not responsible for such websites or services’ privacy practices. We encourage you to be aware when you leave our website and to read the privacy statements of every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites and services.

 

​

10. International transfer of personal information

​

We may transfer the personal information we collect about you outside the country of origin to perform our contract with you or to fulfill other purposes following this Policy. Your information may, for example, be transferred or transmitted to, or stored and processed in countries outside of where you live for the purposes as described in this Policy. These data transfers are necessary to provide the services outlined in the Terms of Conditions. We utilize standard contractual clauses, rely on the European Commission's adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers under applicable law. Where this occurs, we will ensure that your personal information receives an adequate level of protection and we will put in place appropriate measures to ensure that your personal information is treated in a way that is in line with applicable laws on data protection.

 

​

11.  Your rights concerning your personal information

​

Under certain circumstances, as prescribed in the applicable law you have the right to:

​

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it;

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;

• Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue to process it;

• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground;

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it;

• Request the transfer of your personal information to another party;

• Complain with a Supervisory Authority.

​

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your access request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

​

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to anyone with no right to receive it.

​

If you wish to exercise your rights about the processing of your information by any of our Partners, you should contact us via e-mail address morana@well-awake.com

 

​

12. Changes to this privacy policy

​

We reserve the right to update this Policy at any time and make a notification at the end of the Policy. We may notify you in other ways from time to time about the processing of your personal information.

 

​

13. How to contact us

​

You can learn more about how privacy works by contacting us. If you have questions about this Policy, you can contact us via the below-provided contacts. Additionally, we may also resolve any disputes you have with us in connection with our privacy policies and practices through direct contact at morana@well-awake.com

 

Last Revision: April 2024